Frequently Asked Questions

How can I check product rates ?

Your company has to be registered on our website to access to the rates.  

How to register ?

We are lingerie wholesaler, and as such we only sell our products to lingerie retailers. You can register your company and then you will receive a confirmation email as soon as information will be verified. 

How to register a company from abroad ?

You have to enter the VAT number of your company (oly for Europe). If you haven't got one, we thank you to sending us your company's official documents.

How can I retrieve my password ?

Logon like always and click on forgot password ? Then you will receive an email to retrieve your password. 

How can I change my account information ?

Thank you to contact us, we will proceed to the changes. 

What is the minimum order value  ?

The minimum purchase amount is 150€ tax non included.

What are the payment options available ?

Metropolitan France: you can choose between bank transfer and credit card.

Abroad: we accept bank transfer only : more information here

 Please note that the Bank fees are for you to pay.

What carrier can I choose ?

Depending on your delivery addresse, you can choose between Chronopost, Colissimo, UPS, web to shop or even your own carrier : more information here

If you can come to Marseille

The web to shop option allows you to withdraw your order at our showroom where our sale consultants will be happy to help you.

What about the delivery?

Delivery charges are calculated based on the parcel's weight and destination. You will be advised (email, phone) about delivery times and precise amount to be paid, when we will prepare your order. 

Once I have placed my order, how long does it takes to prepare it ?

Your order will be processed in one to two working days. You can check our conditions of sale.

How to use a credit note/voucher ?

You have to enter your code at step 4 of your order.

How to be informed about new products ?

The latest products added on our website appears at the top of the list. 
Besides our newsletter inform you about new products and good deals. If you want to be advised in realtime follow us on social networks, Facebook, Pinterest, LinkedIn, Twitter and Google+.

You want to suscribe and receive our newslettre each week ? Contact us.

How can I access your promotionnal offers ?

If you check the good deals section you could benefit from low prices.